Frequently Asked Questions
Everything you need to know about shopping with Bird in Hand
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, Bird in Hand ships to customers within North America. We are working on expanding our logistics to support international shipping in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Quality and integrity are at our core. We partner exclusively with manufacturers who adhere to strict fair labor practices and sustainable sourcing standards.